Getting your parents to use Famly Pay is a real time-saver for you. This article explains what the parents can see and do, so you can help them get started.

Content of this article

  • Parent BACS Direct Debit (DD) setup & verification
  • Parent Card payment setup
  • Parent account overview
  • Famly Pay emails

Setup via 'Your settings'

When at least one payment method is enabled by the nursery, parents can start on their setup.

  1. The parent logs in to Famly
  2. Click his/her name/picture in the top right corner
  3. Select 'Your settings'
  4. Select 'Payment methods'
  5. Click 'Add direct debit mandate'

BACS Direct Debit

Parents will be asked to fill out this form followed by a confirmation page.

Verification of direct debit mandate

Before a direct debit mandate is ready for use, it must be verified by our payment provider. This takes about 2 days. In order for an automatic DD mandate to be included in the next DD run, it must be verified at least 1 day prior to the DD run date.

Setup via the 'Pay' button

If you have sent invoices through Famly and enabled one or more of the payment methods during your setup of Famly Pay, parents will also see a 'Pay' button on their balance tab.
(click picture to enlarge)

By clicking the 'Pay' button, Famly asks the parent to choose from the options available. Our demo nursery offers all payment methods. 

If they select BACS Direct Debit, they will be asked to fill out the two forms noted above under BACS Direct Debit.

Card payments

Credit and debit card payments are made by selecting 'Use new credit or debit card'. Parents will have to enter their card details followed by clicking 'Pay now'.
They can choose the amount they wish to pay if that is something you have enabled in your Famly Pay setup. 

Parent account overview

Payments made by parents via Famly Pay will act the same way as payments entered by the nursery. Parents will have the overview of invoices, payments, and their outstanding balance.
(click to enlarge)

  • Notice that the 'Pay' button is not clickable due to the balance being £0.00. This prevents parents from paying too much (being in credit), thus preventing refund requests. 
  • The 'automatic payments' box shows that this bill payer will be charged automatically via BACS direct debit. They will be charged based on the day of the month you select when setting up Famly Pay.

Automatic payments

The 'Automatic payments' tab at the top is where the parents can see the payment methods they have created (Available payment methods) and set to be automatically charged (Active).

Famly Pay emails

Parents who have set up and use direct debit manually or automatically (active) or  will receive the following emails to inform them about the progress of their DD payment.


The day before a DD run

Dear [name],

You have set up automatic payments for your account with [nursery], and the next payment will be made on [date].

Any outstanding debt will automatically be paid using [payment method].

If you do not wish to be charged, please go to your balance and remove the automatic payment method before [date].

If you have no due payments, you can ignore this e-mail.

Kind regards,

[nursery]


On the day of the DD run

Dear [name]

Your transaction is being processed and should be completed within a few days.

You have been automatically charged £[amount] using [payment method] as a payment to [nursery].

If you have any questions, please send us a message at [nursery email].

King regards,

[nursery]


0-2 days after the DD run (depends on processing speed)

Dear [name]

Your payment of £[amount] has been accepted, and the transaction is currently being processed.

You will be charged and the payment sent to [nursery] in approximately 2 business days ([date]).

You can see the full details of your Direct Debit mandate in your payment settings in Famly or via this link: [link].

Payments made using Direct Debit are covered by the Direct Debit Guarantee: https://famly.co/famly-direct-debit-guarantee/. You can cancel a Direct Debit payment at any time by simply contacting your bank or building society.

Your payment is being handled by Famly and will appear as "Famly" on your bank statements.

However, if you have questions regarding *the invoice*, it's best to contact us at {{institution.email}}. If your issue is with the payments themselves, then please contact support@famly.co.

Kind regards,

[nursery]

When the DD payment is completed
Dear [name],

Your transaction is complete. You have been charged £X using BACS Direct Debit.

Bank Account: [bacs last 4 digits]
Mandate Reference: [bacs mandate reference]
Mandate Details: [bacs mandate url]

Payments using BACS Direct Debit are covered by the Direct Debit Guarantee: https://www.directdebit.co.uk/DirectDebitExplained/pages/directdebitguarantee.aspx

If you have any questions, please write [nursery email].

Kind regards,
[nursery name]

Automatic payments by card

Dear [name]

You have been automatically charged £[amount] and your payment is on it's way to [nursery].

If you have any questions, please send us a message at [nursery email].

King regards,

[nursery]

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