Even though Famly takes care of the entire process of accepting payments, update accounts, and clear debt, you might want to follow the process.

This article covers

  • Overview of past and upcoming transactions and payouts
  • Overview of all payments made
  • Set the date of automatic payments
  • Keeping track of debt
  • Vouchers
  • Refunds

Transactions and payouts

Accessing the Famly Pay app through your apps page in Famly will take you to this overview:
(click to enlarge)

The 'Started' section shows payments have been initiated by a parent, but not yet completed. This typically involves payment methods such as Direct Debit that take multiple days to complete.

The 'Completed' section shows payments which have been successfully completed and are in your account with our payment provider. They will be scheduled for payouts in the near future. If you have experienced disputes or payments with late failures that has caused money to be withdrawn from your account, these will be included here until they have been reconciled.

The 'In payout' section shows payments have been scheduled for payout to your bank account. Corrections that have been reconciled in a coming payout will also be shown here. You can see a list of all pending, in transit and completed payouts below.

The 'Payout' section is a list of all past and pending payouts showing the total amount being paid out to the right - fee deducted in brackets. Clicking into a payout will breakdown which payments are included in the chosen payout.

Overview of payments and status

As always, 'All invoicing activity' in the Revenue & Debt app provides you with an overview of all payments created in Famly.

The 'method' filter is useful for getting a more overview of the same type of payment. You can even take it one step further and filter by transaction status:
Completed - All good!
Disputed - A complaint. A parent has contacted their bank or card provider and disputed the payment. In most cases, this only happens if the parent does not agree with the charge. If this happens, Famly will contact you.
Failed - Can happen due to a number of reason such as insufficient funds, card expired, the BACS mandate has been cancelled, or the bank account has been closed. The payment has not been processed or saved in Famly. The parent will receive an email informing that the payment failed. A failed payment will show on the bill payer's account, but the amount will not count towards the balance.
Pending - The payment has been created but not started yet. It will start when the payment method (BACS Direct Debit) is ready and then change to 'processing'. This takes about 2-3 days.
Processing - The payment has been started but it takes a few days to complete depending on payment method.
Refunded - The payment was completed but paid back to the parent. You need to contact Famly Support should you wish to refund a payment. It is not included in their balance.

Automatic payments

Famly Pay can save you and your parents a lot of time by enabling automatic payments.

  • Click 'Enable' to the left and tick 'Enable automatic payments'.

You choose when during the month the automatic payment run takes place.
You can select between:

  • First working day of the month
  • Last working day of the month
  • An exact date in the month

To read more about the flow for automatic payments, click here and look for the 'Automatic direct debit payments' section.


One of the main ideas behind Famly Pay is that you will have fewer outstanding invoices. You can follow this from the 'Debt & Invoicing' report in the Revenue & Debt app.

Use the filters on the left to view the bill payers who have created an automatic payment method.


If a parent partly pays the invoice using vouchers, these vouchers can be included in the Famly Pay automatic payment run. There are three options when selecting automatic payments; 'Don't include', 'Up to and including the month after the billing date' and 'Up to and including the month of the billing date'. The system will show state when selecting these options which vouchers will be included in your next automatic payment run. 


At the moment, Famly Pay does not offer refunds through Famly. Any credit you need to pay back to the parents must happen outside Famly. Just remember to add the activity to the parent's account by creating a negative payment.

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