Cancelling an invoice is necessary in order to make changes to an invoice already sent.

  • Go to the child’s profile and click on the ‘Invoicing’ tab
  • Click on the invoice that you want to cancel
  • The invoice opens and you can now click the three dots in the top bar and select ‘Cancel invoice’.
  • Confirm that you want to issue a credit note (necessary to keep track of invoices and revenue).

You are now able to edit the child’s plan including adding funding or discount, as well as adding/removing ad hoc items.

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